Privacy Policy
WHO WE ARE
We are SaudiSpeed FOR MULTI ACTIVITIES CO.LTD.
CR: 1010599564,
you can always contact us
e-mail: info@sudispeed.io
While visiting our website, registering or placing orders,
you agree to this privacy policy.
As data controllers, we determine how we process your personal data,
for what purposes and by what means.
While we are required by law to provide you with all of the following information, we do so primarily out of the
belief that a partnership should always be honest.
As data controllers, we are responsible that all our
processing activities are in accordance with legal requirements.
If you have any questions about data
protection at Saudi Speed, you can contact our data protection
team at any time by sending an email to info@sudispeed.io.
We will continue to be your point of contact if
you have any questions about data protection.
RIGHT OF MODIFICATION
We reserve the right to update this
privacy policy in compliance with the statutory provisions.
We will inform you of any significant changes,
such as changes of purpose or new purposes of processing.
In this case, we will not process your personal
data unless having your consent on the modifications.
PRIVACY IS YOUR RIGHT AND YOU HAVE THE CHOICE
As a customer, you have the choice which information
you would like to share with us.
Of course, we need some information for the
fulfillment of our contract. However,
this does not always require all the data
which you can make available to us.
Data processing
We use required personal data only so we can
serve you which is mandatory for us to be able to deliver to you.
Without your consent on using your data,
you will not be able to use our services.
YOU CAN ALSO MAKE USE OF THE FOLLOWING RIGHTS AT ANY TIME
Right to review the privacy policy
You have the right to view and consent
the personal data privacy policy before processing
your personal data.
Right to access
You have the right to be informed which data we store and process about you.
Right to rectification
If you notice that stored data is incorrect,
you can correct your data directly in your profile.
Right to erasure
You can ask us at any time to delete the data we
have stored about you and then your account will be deactivated.
Right to data portability
You can ask us to transmit the data stored about
you in a machine-readable format to you. In this context,
we will make the data available to you in electronic format.
Right of complaint
If you believe that we have done something wrong
with your personal data or your rights,
you can raise a complaint at any time
by sending an email to info@sudispeed.io
WHAT DATA WE PROCESS
We process your personal data only in
accordance with the strict legal requirements.
We pay particular attention to the fact that
all principles for the processing of personal
data are taken into account. "Saudispeed" pays great
attention to transparency.
Therefore, we only process your data if this is lawful
and you can reasonably expect it to be processed.
If, in the course of our evaluation,
we come to the conclusion that the processing
cannot reasonably be expected,
we will only carry out the processing with your express consent.
In the following description of our processing activities,
we refer in each case to categories of personal data.
A category includes several personal data,
which are usually processed together for the purposes.
Personal data is information that can identify you or even make you identifiable.
We generally process the following categories
of personal data for the following reasons:
Contact Information
Name, Cell Phone number, email address, your ID
from any social media (if applicable).
Reason: If you contact us,
we collect this data because we need to know who
we are talking to and what we have been talking about so
that we can help you with your reason for contacting us.
This also applies if you leave comments on social media
on our fan pages.
We do not combine this data with your profile data on our platform,
but we can still identify you by your social media ID.
Location data
Addresses, City, Country, Longitude, Latitude Reason:
We need these data to be able to deliver your orders.
We create the longitude and latitude automatically in order
to be able to process your delivery address in our other linked systems,
such as our Rider app,
and to display your address to our riders or riders of restaurants.
Profile data (master data)
Name, email address, Cell phone number, delivery addresses,
Date of Birthday. Reason: This data is your master data,
which we absolutely need for our services.
Without a cell phone number, you cannot create a profile.
Together with your name, e-mail and delivery addresses,
this is your master data.
Device information and access data
Device ID, device identification, operating system & corresponding
version, device location, time of access, configuration settings,
information on Internet connection (IP address).
Reason: With each access this information is stored by us for technical reasons.
We also use parts of this information to
detect suspicious behavior at an early stage and to avert damage.
Order information
Order history, selected restaurants, invoices, order ID,
rating on orders, information on payment method, delivery address,
successful orders and cancelled orders.
Reason: Each time you place an order, this information
will be added to your profile.
You can view recent orders information in your profile at any time.
The information should give you an overview of your own interests and previous orders.
We will also use the same information to improve our services.
In addition, we will anonymize this information
when you request a deletion.
Communication data
Name, email address, cell phone number, device ID.
Reason: If you would like to receive emails, SMSs or in-app push notifications from us, we need certain information to send you the messages. Instead of addressing you with "Hey You", we find it more customer friendly to address you with your name.
This category of personal information is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.
Delivery information
Name, delivery address, phone number, order ID.
Reason: In accordance with the principle of data minimization,
we only provide our riders and restaurants with
the information that they need from you
to prepare and deliver your order.
Transfer to Riders and Restaurants
We use different riders for delivery.
These can be freelancers or third parties who provide
us with riders on the basis of a data processing
agreement when we deliver our orders.
In all these cases we send your personal data to the riders
so that they can deliver your order quickly.
CUSTOMER RELATIONSHIP MANAGEMENT
Your requests
Your satisfaction is our biggest goal.
Therefore, we are very keen to be available
for all your questions and to answer them.
In order to be able to answer these questions
and understand the overall problem,
we store the conversation content in our Customer
Relationship Management System when you contact us.
The content of the information we storedepends on the
information you provide to us as part of our communications.
Call Center
Whenever needed to contact you, our call center
agents might call you and we store the conversation with you.
In individual cases,
we also use the recordings for Quality improvement
in customer service, i.e.
for training purposes (coaching) with our employees.
The content of the information we store depends on the information you provide to us as part of our communications.
The stored telephone calls are deleted after 12 months
at the latest or if the purpose of the storage, i.e.
the quality check, is fulfilled earlier.
Fraud prevention and security of our platform
In order to protect our customers and our platform
from possible attacks, we continuously monitor the
activities on our website for all visitors.
To this end, we use various technical measures to
ensure that suspicious behavior patterns are detected at
an early stage and prevented in a good time.
To achieve this goal, several monitoring mechanisms
run in parallel and prevent potential attackers from
accessing our website at all.
The decision-making process is automated and can have
a legal effect on the person concerned or affect them in a similar way.
If automated decision making leads to a negative result
for you and you do not agree with this,
you can contact us at info@saudispeed.io
In this case, we will individually assess the circumstances of your case.
Merger & acquisitions, change of ownership or Shut Down
We would also like to inform you that in the event
of a merger with or acquisition by another company,
we will disclose information to that company.
Of course, we will require the company to comply with
the legal data protection regulations.
Vouchers (and Coupons)
We often offer vouchers for our platforms.
The reasons can vary. The purpose of these vouchers is
to reward our loyal customers and to encourage them to
continue to lead our loyal customers.
In order to be able to check the number,
the value and the frequency of use of the vouchers,
but also to avoid misuse of these vouchers,
we collect various personal data.
WHO WE WORK WITH AND WHERE WE PROCESS YOUR DATA
We never give your data to unauthorized third parties.
However, as part of our work we obtain the services
of selected service providers and give them limited
and strictly monitored access to some of our data.
All data recipients must meet the legal data protection
requirements and prove their data
protection level with appropriate proofs.
Service providers
We use different data processors in our daily processing.
Those process your personal data in accordance with CITC
“Communications and Information Technology Commission”
requirements and our standards and have
no claims whatsoever on these data.
We also check regularly our processors and
include only those who meet our standards.
Some of our service providers are based outside KSA.
Third parties
In addition to data processors, we also work with third parties,
to whom we also transmit your personal data,
but who are bound by data protection policies.
These are for example, our consultants, lawyers
or tax consultants who receive your data from us on the basis
of a contract and process your personal data for legal
reasons or to protect our own interests.
We do not sell or rent your personal data to third
parties under any circumstances.
This will never take place without your explicit consent.
Prosecuting authorities and legal proceedings
Unfortunately, it can happen that a few of
our customers and service providers do not behave fairly
and want to harm us.
In these cases, we are not only obliged to hand over
personal data due to legal obligations,
it is also in our interest to prevent damage and to
enforce our claims and to reject unjustified claims.
Categories of personal data
● Contact information ● Order information ● Device information
and access data ● Voucher information
● Delivery information ● Location data ● Profile data
(master data) ● Communication data
HOW LONG WE STORE YOUR DATA
We will delete your personal data only if you wish
and let us know and we will also delete your account.
Before this happens, you will receive a separate
notification from us to the email address
registered in your user account.
In addition, there are other legal retention periods
which we must also observe.
For example, tax data must be kept for a period of between
six and ten years or even longer in some cases.
These special retention periods vary according to local
legal requirements.
Therefore, despite your request for deletion of your data,
we may still have to store some of the stored
data due to legal regulations.
In this case, however, we will restrict data from
further processing.
Furthermore, we will continue to store your data if we
have the right to do so in accordance with CITC rules.
This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims.
COOKIES POLICY
In order to make the visit of our website/app attractive
and to enable the use of certain functions,
we use so-called cookies on various pages.
These are small text files that are stored on your browser.
Some of the cookies we use are deleted after the end of
the browser session, i.e. after closing your browser.
Other cookies remain on your browser and allow us or
our affiliate to recognize your browser on your next visit
(persistent cookies).
You can set your browser so that you are informed
about the setting of cookies and individually decide on
their acceptance or exclude the acceptance of cookies
for specific cases or in general.
Failure to accept cookies may limit the functionality
of our website/app.
We classify the cookies we use into three categories:
● Required ● Functional ● Personalized Below you
will find more information about your choices as
well as a detailed list of cookies we use.
Required cookies are required to navigate our site,
and in order to use the features provided.
Without the use of such cookies, proper functioning of
our site is not guaranteed (e.g., entering text),
while browsing through pages on the website. In addition,
they are cookies that collect information about how visitors
use our website, for example, which pages they visit most often,
and if they receive error messages from websites.
These cookies collect aggregated, anonymous information
that does not identify a visitor.
They also allow our site to remember your choices such as language,
or region to provide improved features.
According to legal regulations, no further actions are
required on your behalf.
Functionality cookies collect anonymous information
and cannot track your movements on other websites.
Additionally, they could be used to send targeted advertising
or to measure the effectiveness of an ad campaign.
They could be used to determine which online marketing channels
are most effective.
With these cookies, we also store your login data in your browser
so that you can log in automatically the next
time you visit our website.
Because we want to provide you with a website that is
designed for optimal usability, functional cookies are usually
activated when you visit our website. To enable these measures,
we also use cookies from third parties in this category.
By analyzing your anonymized use we can identify areas
where we can improve our website.
Personalized cookies are used to play more targeted advertising
relevant to the user and adapted to his interests.
These cookies help us to upload marketing custom audience
lists to our marketing partners.
This page was updated on 07/15/2022, Friday
Company Name : SaudiSpeed FOR MULTI ACTIVITIES CO.LTD.
Contact Number : 0580030555
Email : info@saudispeed.io
All rights reserved to COMPANY AL-NAQL MOUTHOUK FOR LOGISTICS
